Developing dealer principals as business leaders

A car brand’s National Sales Company (NSC) in Malaysia

The challenge

Equip dealer principals to lead the whole dealership business, connecting financial performance, operational discipline and people development across sales and aftersales.

The programme approach

A dealer principal development programme organised around ten business pillars, bringing commercial analysis and management decisions together in an integrated dealership business improvement capstone.

Ten business pillars

  1. Leadership and change management
  2. Segmental P&L analysis
  3. Sales and aftersales performance ratios
  4. Marketing metrics
  5. Leadership KPIs
  6. New vehicle and parts inventory management
  7. Hiring and developing talent
  8. Good governance and compliance
  9. Stakeholder management
  10. Industry best practices

The capstone

An integrated dealership business improvement plan drawing together the ten pillars.

Development focus

Connect decisions across departments, diagnose business performance and turn analysis into practical management actions.