Conflict Resolution
Conflict is a natural part of working with people who have different priorities, expectations, and perspectives. It becomes costly when disagreements are avoided, assumptions harden into accusations, or conversations focus on winning rather than resolving the issue. What begins as a difference over a task can grow into damaged trust, strained cooperation, and a recurring obstacle to team performance.
Conflict Resolution helps participants approach disagreement with composure, curiosity, and a clear purpose. Through practical workplace scenarios and guided conversation practice, participants explore how to separate the issue from the person, listen for underlying concerns, express their own needs constructively, and work towards mutually workable agreements. They also consider when a situation requires support or escalation rather than an informal conversation. The aim is to address friction earlier and turn difficult conversations into opportunities for clearer expectations and stronger working relationships.
Planning your programme
Can the programme be customised?
Yes. We begin with a discussion of your business priorities and capability gaps, then adapt examples, exercises and case discussions to your team’s context. The final scope is agreed in your proposal.
How many people can attend?
Share your expected participant count and their roles when you enquire. We will recommend a group size and facilitation approach suited to the activities and learning objectives, and confirm these in the proposal.
Where will the training take place?
Tell us your preferred location and whether you have a training room. Venue, equipment, delivery format and any associated costs are agreed before booking.
How do I request an outline or proposal?
Use “Request course outline” on this page. The enquiry form will include the programme name. Add your participant count, preferred dates and the workplace challenge you want the training to address.
Is HRD Corp funding automatic?
No. Eligibility depends on the employer, the registered programme, grant approval and the applicable HRD Corp requirements. Confirm the specific programme and grant conditions before booking; claimable does not guarantee approval or reimbursement.
Check the current HRD Corp Claimable Courses requirements before confirming your training arrangements.